Privacy Policy

Effective date: March 8, 2020

Voypost GmbH ("us", "we", or "our") operates the www.voypost.com website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.voypost.com

Definitions

• Service

  Service is the www.voypost.com website operated by Voypost GmbH

• Personal Data

  Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

• Usage Data

  Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Cookies

  Cookies are small files stored on your device (computer or mobile device).

• Data Controller

  Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

  For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

• Data Processors (or Service Providers)

  Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

  We may use the services of various Service Providers in order to process your data more effectively.

• Data Subject (or User)

  Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• Phone number
• First name and last name
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• For payment processing purposes
• To comply with the law

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of us
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

• The right to object. You have the right to object to our processing of your Personal Data.

• The right of restriction. You have the right to request that we restrict the processing of your personal information.

• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

• Google Analytics

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

  You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:  https://policies.google.com/privacy?hl=en

• Branch

  The Service applications use the open source platform of "branch.io", a tool for attribution. Branch is supported by Branch Metrics, Inc. 1400 Seaport Blvd, Building B, 2nd Floor, Redwood City, CA 94063, USA. We use the information provided by Branch to improve the use of our applications for all users, to further customize our applications and to monitor the success of our advertising activities. Branch provides us with the following information, including personally identifiable information, to provide the deep linking solution: the IP address, information about the browser used, the operating system version used, screen size and resolution, start and end of use of the Service, type of connection (e.g. WLAN, mobile access). The listed information is only processed by Branch in anonymous form. An identification of the individual Service user by Branch is thus excluded.

  Branch has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. In addition, we have concluded a "General Data Processing Agreement" with Branch. Further information on the purpose and scope of data collection and processing in the Service using Branch is contained in Branch’s Privacy Policy, which is provided below. You can also find more information about users’ rights and privacy settings there: https://branch.io/policies/#privacy If you do not want to participate in Branch’s tracking process, you can unsubscribe yourself here at any time: https://app.link/optout Please note that this may affect the proper use of our services.

• Hotjar

  We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

  For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

• Facebook Pixel

  We use the “visitor action pixels” from Facebook Inc. on our website. This allows user behavior to be tracked after they have been redirected to our website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads in your account-settings.

• Amplitude

  We are using the web analysis software Amplitude a service of Amplitude Inc., 631 Howad St, Floor 3, 94105 San Francisco (“Amplitude”) to optimize its Internet presence. This procedure serves to evaluate the use of the Internet presence by the users, to compile reports on the website activities for us and to provide further services connected with the use of the Internet presence. This is done on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Art. 6 para. 1 lit. f DSGVO. Pseudonymised user profiles can be created and evaluated from these data for the same purpose.

  We use a shortened IP address. The information generated in this way is transmitted to and stored on an Amplitude server in the USA. Amplitude is a member of the EU-US Privacy Shield (see german version and english version), which sets minimum standards for the protection of personal data of Europeans whose data is stored or processed in the USA. The official Amplitude statements can be found here and here.

  If you do not want “cookies” to be stored, you are asked to set the end device to delete these “cookies”, to block all or certain “cookies” or to issue a warning before any “cookies” are stored.

  The information generated by the cookie in the pseudonymous user profile is not used to personally identify visitors to this website and is not combined with personal data about the bearer of the pseudonym.

• Leadfeeder

  Leadfeeder is a web analytics service and evaluation tool provided by Liidio Oy / Leadfeeder (Mikonkatu 17 C, 00100 Helsinki). For this purpose, Leadfeeder collects the IP address of visitors.

  For more information on Leadfeeder and the data it collects, please see: https://www.leadfeeder.com/privacy/

  Information on Leadfeeder and conformity with the General Data Protection Regulations can be found here: https://www.leadfeeder.com/leadfeeder-and-gdpr/

  Objecting to the collection of data You can prevent Leadfeeder from storing data about your use of our site. To do this, use the following link to ›Opt-out‹: https://yourdata.leadfeeder.com/

• Linkedin Tracking

  LinkedIn conversion tracking is an analytical function powered by the LinkedIn Insight Tag. Conversions are actions a member makes that are valuable to your business. Conversion tracking gathers insights into post-click and view-through conversions of your LinkedIn ads campaigns, giving you the ability to measure the impact and ROI of your ads.

  The LinkedIn Insight Tag is lightweight Javascript code that you place across your website. This tag drops a cookie on visitors’ web browsers when they visit your website. The Insight Tag shouldn’t cause additional time for the website page to load. Learn more about the LinkedIn Insight Tag.

  For advertisers interested in tracking on-click events, there is also an event-specific image pixel option for conversion tracking.

  For more information please view Linkedin terms and cookie policy.

• Quora

  We use the Quora Pixel technology “Ad Service” of Quora Inc., 605 Castro Street, Moutain View, CA 94041 USA (“Quora”) on our website. Quora enables us to tailor the ads and content on the Quora Platform Quora to your interest regarding your browsing activities. Quora also enables us to get further information about how our users are engaging with our ads and contents on the Quora Platform to measure the success of our marketing campaigns. Quora collects your IP-Adress, location, date and time stamp, user agent, cookie ID, URL, time zone and other browser-level data or cookie data. In case you are logged in with your Quora account, Quora is able to link the processed data to your account.

  In case you want to object the data processing, you can switch off the processing here.

  You can find further information regarding the data processing here and here.

• VisitorQueue

  We are integrated with Visitor Queue Inc. ("VisitorQueue"), a Canadian company focused on helping businesses identify the name, contact details and user data of the businesses that visit the Service. In doing so, VisitorQueue collects data from the Service visitors, and share it with us. Visit the link below to find out how exactly VisitorQueue does this.

  Privacy policy: https://www.visitorqueue.com/privacy

Other

• Intercom

  Integration of the third-party communications service Intercom Inc., San Francisco 55 2nd St, 4th Fl. San Francisco, CA, 94105 USA ("Intercom"). This is an instant messaging service. Integration takes place as part of the framing. Framing is the offering of a third-party content or service within a so-called "frame". These frames are a "direct window" to the third-party online offer. As a result, all communication within the chatbox happens via an Intercom server (usually in the US). Data collected by Intercom during use will only be processed by Intercom and not supplied to Riddle.

  Privacy policy: https://www.intercom.com/terms-and-policies#privacy

  Opt-Out: https://www.intercom.com/terms-and-policies#cookie-policy (please refer to "How Can I Control Cookies?")

• Calendly

  We work with Calendly LLC to schedule meetings from our website. When you schedule an appointment through our website, we share the information with Calendly. When you are redirected to Calendly or using its widget located on our website to schedule an event with us, you voluntarily share certain information. This can include your name, email address and phone number; email addresses of other people; the subject of the meeting; and any other information you provide us. If you receive an invitation from us but do not wish to become a Calendly User (different than Calendly member), please contact us through other means to set up your meeting.

  Calendly only checks the duration and free/busy status of the events. Calendly does not store meeting information.

  For more information regarding Calendly Policies, please check their Privacy Policy: https://calendly.com/privacy

• YouTube

  When you watch a YouTube video on the Service, several cookies are placed by YouTube. YouTube may use the information that is being collected via these cookies for targeted advertising and to optimize your user experience based upon your personal preferences.

  Privacy policy: https://policies.google.com/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Legal Notices

The Service is hosted on Google LLC servers.

Contact Us

Service is operated by Voypost GmbH, Zimmerstraße 78, 10117 Berlin, Germany.

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@voypost.com