Privacy Policy

Privacy Policy

Last updated: 05/01/2019


Voypost takes privacy seriously.
The following principles describe our approach to respecting your privacy.


"Platform": the website or mobile applications of Voypost.
"Platform Visitors": any user who visits the Platform.
"Registered Users": all Platform Visitors who was registered.
"Data" and "Personal Information": data and information which allow to identify users directly or indirectly.
"Subcontractors" or "Providers": anyone who receives Data and Personal Information transferred by Voypost.

1. Cookies

The acts of navigation on the Platform install Cookies on the computer of Platform Visitors. A cookie is a small file which allows to record information about the navigation on the Platform.
Providers can install Cookies. Voypost does not control these third party Cookies.
In particular, Cookies allow to:

  • authenticate Registered Users;
  • communicate with Registered Users;
  • define interface language;
  • set the default currency.

Platform Visitors may detect these Cookies and, if necessary, delete them.
Services on the Platform may be inaccessible if Platform Visitors refuse Cookies.

2. Personal Data

  • 2.1. Data collection, Purpose of the data processing and identity of the data controller
    Platform collects Data and Personal Information about all Registered Users.
    "Data" and "Personal Information" means information that identify the user.
    Platform use Data and Personal Information to:

    • control registration on the Platform,

    • control the use of services provided by the Platform.

      Platform realizes the data processing in a lawful, fair and transparent manner.
      The data processing is adequate, pertinent and limited.

  • 2.2 Data collected and consent

    • 2.2.1 Registered Users expressly agree to provide the following information:

      • first name,
      • last name,
      • gender,
      • birthdate,
      • bank details,
      • e-mail address,
      • phone number,
      • profile photo,
      • mini-biography.

      Platform does not process all bank details (credit card holder name, card number, CVC, country, ZIP code, expiry date). Bank details are processed by our Provider. Platform may only consult masked card number and expiry date and give the Provider instructions for the performance of the contract and in case of claim management.

    • 2.2.2. Platform Visitors contacting Voypost expressly agree to provide the following information:

      • first name,
      • last name,
      • e-mail address.
    • 2.2.3 Platform Visitors expressly agree that the following data may be collected:

      • IP address,
      • geolocation data,
      • preferred language.
    • 2.2.4 At any time, all Registered Users may withdraw their consent by sending a written request to the following email address:

    • 2.2.5. If Platform Visitors sign up via social media authentication methods, Voypost will access certain Data and Personal Information (e.g. first name, surname, picture, email, number of Facebook friends, etc.) in Platform Visitors social media account pursuant to the applicable terms and conditions of these social media platforms. Voypost may also collect some of Platform Visitors Personal Data when Platform Visitors interact with third party social media features, such as "Like" functions.

    • 2.2.6. With regard to each of Platform Visitors visits to the Platform Voypost may collect, in accordance with applicable laws and where required with Platform Visitors consent, information relating to the devices Platform Visitors use and the networks Platform Visitors are connected to when using Voypost's services. This may include the following information: IP address, log-in information, browser type and version, browser plug-in types and versions, operating system and platform, advertising identifier, information about Platform Visitors visit including the URL clickstream to, through and from the Platform, products Platform Visitors viewed or searched for, download errors, length of visits to certain pages, page interaction. Voypost collects this information through the use of various technologies including cookies (for further information please refer to Voypost's Cookie Policy).

  • 2.3 Information and access to personal data
    In accordance with the GDPR (EU 2016/679), Platform is considered as the data controller.

    • 2.3.1 The Registered Users agree that Data and Personal Information are communicated by the Platform to its Subcontractors/Providers.
      These third parties undertake to respect the same rules defined in the GDPR and the law.
      This information is kept by these third parties, according to legal conditions.
      Platform shall not be liable for their lack of compliance with the GDPR and applicable law.
      All Registered Users are informed and accept that their Data and Personal Information may be transferred by the Platform to Subcontractors/Providers established in the European Economic Area and/or in third-party countries recognized by the European Commission as providing an adequate protection.
      Platform makes sure that any third party must create protective measures to process Data and Personal Information.
    • 2.3.2 Platform will keep Data and Personal Information for the maximum legal duration, applicable to the processing.
    • 2.3.3 The following rights are guaranteed to all Platform Visitors: access, rectification, deletion, limitation, portability and opposition to the collection (Articles 15, 16, 17, 18, 20 and 21 of the GDPR EU 2016/679).
      Registered Users may obtain a copy of the Data and Personal Information, on specific request addressed to the Platform, and transmit them to another controller.
      By sending a written request, and at any time, Registered Users will obtain a deletion or correction of their Data and Personal Information.
      Registered Users may express their opposition to receive commercial advertising, to modify the contact data and to refuse all communication of their Data and Personal Information.
      All requests must be made in writing to the address mentioned in Article "Contact Us".
    • 2.3.4 At any time, Registered Users may submit a claim before a data protection authority.
    • 2.3.5 If Registered Users do not provide Data and Personal Information, registration on the Platform and access to the services proposed by Platform may be inaccessible.

3. Social networks

The Platform may contain social networks’ applications.
These applications allow to share Platform content with other people or to express opinions about it (buttons or symbol "share", "I like").
Platform Visitors are solely liable for all contents shared in social networks.

4. Contact us

Platform is operated by Mr Mykyta SVYRYDENKO, 21, cours Tolstoï, 69100 VILLEURBANNE, FRANCE, SIREN number 833.252.646.
Contact e-mail: