In this case, you can contact us for help. we'll check your conversation and, if you have described the product you need in detail, will refund your money and the product will go to the traveler. If not, the funds will be transferred to the traveler, and you can pick up the goods at will. For example: you ordered “iPhone XR 64GB black”. If the traveler brings the iPhone X black, then the funds will be returned to you. If you just specified “black IPhone”, then in this case you’ll have to pick up the product.